Privacy Policy

Effective Date: March 6, 2024

Warm Hands (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, programs, and services.

1. Information We Collect

Warm Hands may collect the following types of information:

Personal Information: Your name, email address, phone number, mailing address, date of birth, and other details provided when you register for our programs or make donations.
Health and Care Information: For clients using our home health, child, or family support services, we may collect health history, care needs, or other sensitive information necessary to provide proper care.
Website Usage Data: Information about your device, browser, IP address, and how you interact with our website (e.g., pages visited, forms submitted, links clicked).

2. How We Use Your Information

Warm Hands use your information to:

Provide and manage our programs and services.
Communicate with you regarding your participation, inquiries, or donations.
Improve our website and services.
Comply with legal obligations.

Warm Hands will never sell or rent your personal information to third parties.

3. How We Share Your Information

Warm Hands may share your information only in limited circumstances, such as:

With service providers or contractors who help us operate our programs or website.
When required by law, regulation, or legal process.
With your consent, for example, when you authorize sharing information with a partner organization.

All third parties are required to keep your information secure and confidential.

4. Data Security

Warm Hands implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no system is completely secure. By using our services, you acknowledge this risk.

5. Your Rights

You have the right to:

Access, update, or correct your personal information.
Request deletion of your personal information (subject to legal or contractual restrictions).
Opt out of receiving marketing communications from us.

To exercise these rights, please contact us at info@warmhandsbc.ca.

6. Cookies and Tracking

Our website may use cookies or similar technologies to enhance user experience and analyze website usage. You may disable cookies in your browser settings, but some features of our site may not function properly.

7. Children’s Privacy

Warm Hands are committed to protecting the privacy of children under 13 (or applicable local age). We do not knowingly collect personal information from children without parental consent. If you believe we have collected information about a child without consent, please contact us to request deletion.

8. Changes to This Privacy Policy

Warm Hands may update this Privacy Policy from time to time. Updates will be posted on this page with the effective date. Please check this page periodically for changes.

9. Contact Us

Email: info@warmhandsbc.ca
Phone: +1 (778) 798 8138
Address: 2220 Nanaimo St, Vancouver, BC V5N 5C9